3 thoughts on “Clearwire’s Unfair Early Termination Fees”

1. What a band of liars this company is! I had Uverse prior to moving and could not get it at my new location and did not want to go with comcast so I called Clear and signed up for 4g internet service. The order process took a good long while but at no point did the sales person tell me, allude to, infer, or otherwise that I would be locked in to a two year contract! 30 days later I’m having major problems where I can’t get a signal for days at a time and there is ABSOLUTELY ZERO CUSTOMER SERVICE with this company. I called their ONE available number and waited endlessly before a Phillipino representative answered. I called back at least a dozen time hoping to get an American Rep that I could actually understand and who could do some real trouble shooting. Didn’t work. The rep I talked to kept me holding at various intervals for over AN HOUR and in the end, all she could do was tell me the OBVIOUS – repower the modem, restart your computer, move the modem to other locations. After two hours of getting nowhere, there is no one with this company who could tell me what the problem was and when I would have service again. Just another lost day of work for me, no big deal.

   I finally walked into a clear store and the owner was nice enough to test my modem and check on the tower for problems. He said he hears this multiple times a day and that I needed to check and make sure that they didn’t pull the contract thing on me as they are known for doing to almost everyone. I checked and I was SHOCKED to find that they wouldn’t cancel my service and that I had a two year commitment with them. I NEVER EVER, EVER, EVER EVER SWEAR ON A BIBLE was told by the sales person that was the case. The store owner said that the way they get away with it is by not informing the person at the time of ordering and not mentioning that they have the option to buy the modem and not be locking into a contract. The unsuspecting customer receives the modem and as soon as they activate it – BAM, they’ve unsuspectingly locked themselves into a two year agreement! The fine print is so fine that I didn’t even see the little tiny paragraph on the bottom of the welcome letter which only says “by activating the equipment you are bound to the terms as explained at clear.com”. I literally can barely read it with my glasses on! Also, why would I think there could possibly be a need to read ten pages of tiny legalease? The sales rep explained it all to me (less the contract thing) so shouldn’t that be enough? How reasonable is it to assume that you are going to get screwed over? I HATE this service and their complete lack of customer care. Where’s there incentive to provide good customer service to people like myself when they know I can’t just cancel without a hefty penalty?

2. class action law suite is need asap ?

3. these people are a joke . …………