I spent half an hour on the “service chat” with AT&T and eliminated $20 worth of overpriced services I wasn’t using. Here’s the script…

I spent half an hour on the “service chat” with AT&T and eliminated $20 worth of overpriced services I wasn’t using. Here’s the script…

AT&T sales representatives are happy to assist you with your questions. AT&T sales representatives will not have access to your personal account. This service is provided to you under AT&Ts Terms and Conditions and Privacy Policy. 

You are now chatting with Lorena, an AT&T sales representative.

Lorena: Welcome to AT&T online Feature Sales. How may I assist you with your features today?
Tony: I’m only using about 10% of my data plan. How can I choose a cheaper plan?
Lorena: I’d be happy to help you with our features today, Tony. Which data plan do you have now?
Tony: Or, if it’s possible, how can I add data and device tethering so that I can drop my home internet and just tether to my phone?
Tony: It looks like I’ve got Data Pro 2GB LTE
Tony: for iPhone
Lorena: The tethering/hotspot data plan is the 5GB for $50 if you wanted to do that. If you want to lower your data plan, we do have the 300MB for $20 that you can switch to. You wouldn’t be able to tether/hotspot with your phone unless you have the 5GB.
Tony: hm. No, I guess that’s not a better option. I get unlimited data via my cable provider for $47.
Tony: so it’s $25 for 2gb and $20 for 300mb?
Lorena: That’s correct. The 2GB data plan is no longer available though so once you switch from it, you won’t be bale to get it back.
Tony: what is available now?
Tony: The only option I see is the one I currently have.
Lorena: The 300MB for $20 and the 3GB for $30.
Tony: huh. that’s crappy.
Tony: Is there any way for you to look at my plan and usage and suggest something that could save me money?
Lorena: We actually do not have access to the accounts through chat since we are guides. We are available to assist you with managing your account online and changing features online through the self-service system. Which other plans and features do you have?
Tony: What’s the cheapest iPhone plan available?
Lorena: Do you like to text?
Tony: I’ve probably got a year left on my current contract.
Tony: Well, yeah, but text plans are more expensive than they’re worth. If it saves me money I can start using Facebook messaging.
Tony: Can you tell me what the cheapest iPhone plan is?
Lorena: Well, if you did the 450 Nation Talk Plan with the 300MB data plan, you’re looking at $59.99 a month before taxes without any messaging. Unlimited Messaging is $20 if you wanted to add it.
Lorena: Do you have just one line on your account?
Tony: Yes
Lorena: Thank you. Do you know which voice plan you have?
Tony: So, I have $25 data, $5 text. My current charges before taxes and fees is $80./
Tony: If I drop the data to 300mb and ditch the text plan, that would still only bring me down to $70.
Lorena: Do you know which voice plan you have?
Tony: Do you know where on the website I can find that?
Lorena: Do you see the myAT&T tab at the top? Please mouse over the word “Wireless” below it. You’ll see a drop box appear and you can select “Change Rate Plan” from there.
Tony: Oh, I have Family Talk Nation 550 with Rollover.
Lorena: Thank you. That’s odd. We can certainly switch you to an individual plan if you have just the 1 line on your account.
Tony: That appears t be the cheapest.
Tony: Can you do that right now or is it something I need to do on the website?
Lorena: Our Care chat is available now to do the switch for you since I do not have access to the accounts through this chat.
Tony: I don’t know what that means.
Lorena: The 450 Nation Talk Plan would be the smallest voice plan for individuals and is $20 less than the 550. Would you like to change your data plan before I transfer you over?
Tony: Oh man. That would be great! I didn’t realize I was paying $20 more than I need to. I almost never talk on the phone.
Lorena: Ok! I can certainly transfer you over so our Customer Care team can change your plan for you. Would you like to change your data plan before I transfer you over?
Tony: No, if I can save $20 by changing my voice plan I don’t need the $5 extra to have a crappy data plan.
Lorena: Alrighty. Give me just a moment to transfer you over.
Tony: Thank you!

Please wait while I transfer you to an operator at AT&T Wireless Customer Care.
Welcome! You are now chatting with ‘Chara Cooper’.

Chara Cooper: Hello Tony
Tony: Hi Chara.
Chara Cooper: thank you for chatting in with me today
Chara Cooper: how can i help you?
Tony: You’re welcome.
Chara Cooper: so How can i do you tonight my dear.
Tony: So Lorena was helping come up with a way to minimize the total cost of my plan based on my usage. She said that there’s a cheaper voice plan than what I’ve got and I’m paying $20 more than I need to since I rarely actually use my phone as a phone.
Tony: She suggested the 450 Nation Talk plan.
Chara Cooper: what kind of phone do you have Tony?
Tony: Is that the cheapest voice plan?
Chara Cooper: okay, what kind of phone do you have?
Tony: It’s an iPhone 5.
Chara Cooper: okay so you can get a regular nation plan, but because you have a smartpone you are required to have a data plan with that.
Chara Cooper: yes because it is a smart phone
Tony: Well, yeah. If I could have data only that’s what I’d go with. My phone is rarely at my ear. Is there a plan that drops voice service?
Chara Cooper: LOL:) no honey.
Chara Cooper: that would be nice though.
Tony: If not, I just want to know what is the cheapest voice plan I have to agree to.
Tony: My bill starts out at $80 a month right now. When I got my first iPhone that was $60. But I can’t find a way to get it back down to $60 on the website.
Chara Cooper: tony pleas give me your cell number area code first
Tony: ###-##4-5666
Tony: ###-##-GLOOM, if that helps.
Tony: I gotta hurry through this. My kids are exploiting my distraction to stay up past their bed time.
Chara Cooper: :))) thats funny and cute
Tony: 🙂
Chara Cooper: whats the last four digits of your social please?
Tony: ####
Chara Cooper: thank you Tony.
Tony: Is it against the rules for you to just tell me which is the cheapest voice plan? Because that’s all I really need to know. I just want to switch to the government mandated minimum plan since I hate talking on the phone and only put up with people calling me because having the internet in my pocket makes me all powerful.
Chara Cooper: okay Tony Im looking at your account
Chara Cooper: and i do see that you are on the 550 plan
Tony: yes.
Chara Cooper: you can move to the 450
Chara Cooper: and keep the data pro
Tony: and save $20?
Chara Cooper: is that absolutely.
Chara Cooper: i meant
Chara Cooper: absolutely!!!
Tony: hahaha…
Tony: ok. do it.
Chara Cooper: okay sure.
Tony: Also, block calls from my ex girlfriend.
Chara Cooper: :)))) too bad for her.
Tony: hehe
Chara Cooper: lol!!
Chara Cooper: you men are funny
Tony: Just kidding. All of my exes love me.
Tony: Well there’s this one who still hates me.
Chara Cooper: are you an aries
Chara Cooper: or a sagittarius
Tony: If I give you her name can you block her?
Tony: No. The opposite. Virgo.
Tony: Ok, I gotta get out of here. The kids are taking over the asylum.
Tony: You got me taken care of?
Tony: Or is there something else I need to do?
Chara Cooper: illl text you the information
Chara Cooper: good night
Tony: cool. Thanks, Chara!
Tony: Have a good night.
Chara Cooper: your welcome
Chara Cooper: I will send a trext to confirm that the plan has been changed for you to nation 450
Tony: great. thanks for your help and your sense of humor 😉
Chara Cooper: 🙂 your welcome.

2 thoughts on “I spent half an hour on the “service chat” with AT&T and eliminated $20 worth of overpriced services I wasn’t using. Here’s the script…

Leave a Reply

Your email address will not be published. Required fields are marked *